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General VA

 
 

This Virtual Assistant renders a bit of all virtual services and specializes in multi-tasking. Responds to all form of correspondence from phone calls, emails, forums to social media. They handle general administrative work such as data entry, typing, transcription, blog management, social media management, organizational tasks, etc. The General VA may have a strong qualification in web design, programming, article writing, etc., this is however based on the job description and details provided about the position.

 

Duties and Responsibilities
• Handle client inquiries via phone, email, and live chat
• Handles to billing and accounts related tasks
• Send requested information to customers
• Prepare and send emails and newsletters
• Puts together presentations
•Handles Bookkeeping tasks
• Handles typing and transcription tasks
• Manage and archive contact list and customer spreadsheets
• Minor maintenance services
• Does web research

 

Other Duties
• Act as a webmaster
• Handle internet marketing issues
• Handle graphic design and web design works
• Take on programming and coding tasks.

 

Knowledge, Skills, and Abilities
• Holds a degree or masters in Business Management, HND or related field.
• Has at least two years working experience
• May also have qualification in graphic design, web design, programming and internet marketing based on clients specified duties
• Knowledge in English literature
• Knowledge of websites
• Knowledge of a wide range of software and able to learn new ones quickly and adapt

 

Skills
• Excellent organizational skills
• Good interpersonal skills
• Ability to work under pressure and multi-task
• Excellent written and oral communication skills
• Able to improvise during difficult moments
• Excellent leadership skills

 

Personal Attributes
• Honest and reliable
• Attention to detail
• Understanding of confidentiality and desecration
• Time cautions and meets deadlines
• Able to work on own initiative
• Good team player
• Able to multitask without compromising on quality of delivery

 
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