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Call Center Personnel


This Virtual Assistant is handles only phone calls and its related services.


Duties and Responsibilities
Tasked with handling inbound and outbound calls
Enters client information to establish policies
Initiates sales oriented calls
Responds to clients questions and queries via phone
Informs clients by providing information and explaining procedures
Leverages the vocabulary of your business portfolio, your products / services and cooperates culture with this knowledge bridges the gap between your firm and the natural language of your clients
Securely maintains you contacts and medis files
Produces detailed call reports on a regular basis
Takes quality control measures by recording live calls which are reviewed and made available on a regular basis
Deals effectively with angry callers and distressed customers


Knowledge, Skills and Abilities
Has a Diploma in Customer Service or related field
General knowledge in websites


Has proficient knowledge in the following areas:
Knowledge in telephonic skills
Computer literate
Word processing programmes
Communication and interpersonal skills


Exceptional customer relation skills
Attention to details
Able to recognize sales objectives
Able to explore new opportunities
Poses a positive attitude and able to influence clients
Multi tasking
Data entry skills
People skills


Personal Attributes
Have a sense of confidentiality
Demonstrates sound work ethics
Able to handle calls under pressure
Good interpersonal skills
Efficient in business transactions

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